![]() We are always happy to offer help with a seat if it isn't going as smoothly as you'd like or if you believe there to be a defect.It would be completely antithetical for us to spend the time educating people on best practices and safe behavior and then not apply the same high standards to the way that we conduct our own business. ![]() When you buy a car seat from us you know you are getting a BRAND NEW, NEVER BEEN USED, car seat that we stand behind 100%.We can not guarantee the CRASH HISTORY of a seat once it's left our possession and thus we cannot sell it to another consumer.Additionally as both owners are registered car seat technicians we always want to encourage best practice for customers as well as ourselves. This is why we have a NO RETURN policy on car seats. We strive to help you find the best fit for your budget, lifestyle, and safety preferences. We are committed to helping you find the best car seat for your family.We must be notified via phone/email of amages within 1 business day.Also, all noticeable damage to the items should be noted on the bill of lading before accepting. If this is not the case, please note this on the Bill of Lading before signing. Additionally, the items should be still secured to the pallet at time of shipment. Prior to accepting the shipment, please inspect all boxes to be sure there are no CUTS, DINGS, GASHES, or other obvious signs of damage to the shipment.There should be at least One able person present at time of delivery who can bring the furniture off the pallet and into the garage or home. The furniture items will be secured to a pallet and are heavy and oversized. Please make sure someone is there who can receive the shipment.Shipments are delivered Curbside / Driveway Only.For added convenience, the freight carrier will call 24hrs in advance to setup an appointment for delivery. Most freight shipments are delivered within 3-7 business days depending on the distance from our warehouse facility in California.Once your order has shipped, you'll receive an email from our shipping department that will contain a tracking number, picture of your order as well as receiving instructions.For added protection, all shipments are shrink wrapped and secured to a pallet to prevent damage. ![]()
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